FAQ's & COOKIE CARE
Q: IS THERE A MINIMUM ORDER?
A: YES our minimum to order is $15. if your order is not $15 it will have a warning sign display and will not allow you to checkout.
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Q: DO YOUR COOKIE FLAVORS STAY THE SAME?
A: Cookie Drop every Sunday at noon - until Tues @ noon OR sold out. Cookies will be shipped out on Wednesday. Cookies are made to order, always fresh
*flavors rotates each week or every other week. If you don’t see your favorite cookie flavor that means it did not get enough love.
*Sweet Gigi’s a pre-order cookie-boutique only
Q: WHEN & WHERE DO YOU DELIVER?
A: We currently deliver on Thursday and Fridays only. Orders are typically delivered between 8:00-10:00am or 2:00-5:00pm. You'll get an email from our website when your order is fulfilled and out for delivery. Our driver will ring/knock to let you know your order has arrived and leave the cookies on your doorstep if there is no answer. We are not responsible for lost/eaten/stolen cookies.
*Local delivery fee of $7.99 (check at checkout)
Delivery order Ex:
(La Vergne, Smyrna, Murfreesboro, Antioch, Nashville)
*Shipping fee $9.99+
*We do no offer pick up for cookies
Q: HOW ARE YOUR COOKIES PACKAGED?
A: Delivery :
Orders of 4+ cookies are laid out inside a bakery box as if you'd gotten them from any bakery. Individual wrapping can be requested at checkout. We include a flavor insert with storage + heating instructions, links to our website, and a plastic knife.
Note: Orders of less than 4 cookies are individually wrapped and placed inside a paper bag.
Shipping:
Cookies are individually wrapped inside cello bags with flavor stickers. We include a card inside the box with storage and heating instructions and links to our website.
Q: DO YOU HAVE NUTRITION FACTS OR MACROS FOR YOUR COOKIES?
A: Our cookies are made with real butter, sugar, flour and gourmet chocolate; they're BIG and DELICIOUS the best darn cookie you'll ever have. We think you should enjoy every bite
Q: HOW ARE DELIVERY COOKIES PACKAGED?
A: Orders of 4+ cookies are laid out inside a bakery box as if you'd gotten them from any bakery (see website pics). Individual wrapping can be requested at checkout. We include a flavor insert with storage + heating instructions, links to our website, and a plastic knife. Don't need the flavor insert? Check the box at checkout.
Note: Orders of 3 cookies or less are individually wrapped and placed inside a paper bag.
We do not leave cookies inside a bag in addition to their pink boxes. Want to leave a cooler outside for your cookies "just in case" if you're not home? Great idea! Just let us know where to leave them in the special instructions
Q: OH NO, MY COOKIES ARE DELAYED. WILL THEY STILL BE FRESH?
A: Our cookies are individually wrapped for freshness and will still be delicious for at least 10 days. We use the highest quality ingredients in our cookies and they are soft-baked, so they stay as fresh as possible when shipped nationally. Of course, we always want our customers to experience our cookies as fresh as possible. But if your package is delayed, don't worry! Always remember we don’t work for USPS, SORRY for the delay!
CATERING + CORPORATE ORDERS
Send us an email at shopwithsweetgigis@gmail.com and let us know, to start:
- How many cookies you think you'll need (100+ cookies is considered bulk; otherwise please place your order on our website!)
- Which flavors would you like? (Sorry, specials are not available for bulk orders.)
- The date and time you need them.
- Individually wrapped, boxed for delivery or shipped
Q: COOKIES OFFERED & SIZE
A: our cookies are gourmet & made with the best ingredients you may see stuffed cookies, drizzle, and or topped with goodness. We offer bakery & New York style cookies weighing 4oz+ good for sharing for sure
Q: WHAT'S THE BEST WAY TO WARM UP YOUR COOKIES?
A: From the counter: For a fresh-from-the-oven gooey center, pop them in the microwave for about 12-15 seconds. From the fridge: Same as above but more like 30 seconds
Oven: 300° for 5 mins.
Q: HOW SHOULD I STORE YOUR COOKIES AND HOW LONG DO THEY STAY FRESH?
A: STORING DIRECTIONS: Our preservative-free cookies ship the day they’re baked so they’re as fresh as possible. Store them in an airtight container or in their individual bags on the counter for up to at least 10 days from shipping date. For the freshest possible cookies, we recommend consuming within 3 days or storing in an airtight container in the refrigerator.
BUT I WANT TO SAVE MY COOKIES FOR LATER TIME: We get it! Our cookies freeze beautifully: wrap them in a freezer bag, press out all the air, and freeze for 5+ months. Thaw on the counter for one hour or until room temp before heating.